Shipping policy

Last Updated: October 2026

At North & Ink Creative Design, every physical product is printed to order in Lancashire by our print partner, so nothing is printed in advance. Digital downloads aren’t shipped: your download link arrives by email after checkout.

Processing Times

All orders are produced specifically for each customer once an order has been placed.

  • Production time typically takes 2-7 business days.
  • During busy periods, holidays, or promotional events, production may take longer.
  • Once your order has been produced and shipped, you will receive a shipping confirmation email where available.

Shipping Locations

We primarily ship to customers within the United Kingdom.

We may offer international shipping on selected products and destinations. Shipping availability and costs will be displayed at checkout.

Shipping Providers

Our print partner sends your order with a shipping carrier.

Depending on the product and destination, deliveries may be handled by:

  • Royal Mail
  • Evri
  • DPD
  • DHL
  • UPS
  • Other local or international courier partners

The shipping provider used may vary based on product type and delivery address.

Estimated Delivery Times

After production is complete, estimated delivery times are:

United Kingdom

  • Standard Shipping: 2-5 business days

UK Express delivery is £6.99. UK Standard delivery is free on orders over £50.

International Orders

  • Typically 5-15 business days depending on destination

Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including weather conditions, customs processing, courier delays, and peak seasonal demand.

Multiple Shipments

If your order contains multiple products, they may be produced and shipped separately. As a result:

  • Items may arrive separately.
  • You may receive multiple tracking numbers.
  • Delivery dates may vary between products.

Tracking Information

Tracking information will be provided whenever available through our print partner and the carrier.

Some shipping methods may not include full end-to-end tracking.

Incorrect Addresses

Customers are responsible for ensuring their shipping address is correct at the time of purchase.

If an incorrect address is provided:

  • We cannot guarantee that changes can be made after an order enters production.
  • Additional shipping charges may apply if an order must be resent.

Lost, Delayed, or Damaged Orders

If your order arrives damaged, is significantly delayed, or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

Please include:

  • Your order number
  • A description of the issue
  • Photos of any damaged items (where applicable)

We will work directly with our print partner and the carrier to investigate and resolve the issue as quickly as possible.

Customs and Import Fees

For international orders, customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.

North & Ink Creative Design is not responsible for delays caused by customs processing.

Contact Us

If you have any questions regarding shipping, please contact us:

North & Ink Creative Design
Email: support@northandink.com
Phone (main line): 0330 043 4513
Website: northandink.com

We appreciate your support and thank you for shopping with North & Ink Creative Design.

Christmas last order dates

To arrive before Christmas, please order by: UK Standard – Friday 11 December 2026; UK Express – Sunday 13 December 2026; International – Wednesday 2 December 2026. Orders placed after these dates will be dispatched as normal but may not arrive before Christmas.

Christmas closure

Our team is away from Monday 21 December 2026 to Friday 1 January 2027, and we're back on Monday 4 January 2027. Orders placed during this time will still be made and sent by our print partner, but may not arrive before Christmas. Messages sent from 21 December will be answered from Monday 4 January.